Job Description
Join our award-winning customer experience team as a Weekend Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support to Phoenix-area residents while enjoying the flexibility of remote work. This role offers competitive compensation, comprehensive benefits, and opportunities for growth within our innovative healthcare technology company.
As a vital member of our customer success team, you'll be the voice of our brand, resolving inquiries with patience and expertise. Our weekend shifts (Sat-Sun 6AM-2PM MST) allow you to maintain work-life balance while making a meaningful impact. We provide full training, state-of-the-art equipment, and a supportive virtual environment.
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails regarding healthcare services and billing
- Resolve patient inquiries with empathy and accuracy, documenting all interactions
- Collaborate with medical and billing teams to resolve complex issues
- Maintain HIPAA compliance in all patient communications
- Meet/exceed performance metrics for quality and resolution time
- Identify opportunities to improve patient experience workflows
- Participate in weekly virtual team training sessions
Qualifications
- 1+ years customer service experience in healthcare or tech preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to work independently in remote setting
- Weekend availability (Sat/Sun 6AM-2PM MST)
- High-speed internet and quiet home office setup
- Arizona residency required for local service compliance
- Pass background check and drug screening