Job Description
Join ConnectCare Solutions as a Daily Pay Call Center Representative in Memphis, TN! We're revolutionizing customer service with immediate daily pay and comprehensive paid training – no more waiting for biweekly checks! Launch your career in our supportive environment with growth opportunities to Virginia locations. Enjoy competitive benefits, flexible scheduling, and a culture that rewards excellence.
Why Choose Us?
- Daily Pay: Access your earnings within 24 hours
- Paid Training: 2-week intensive program covering all systems
- Career Growth: Clear path to supervisor roles
- Health Benefits: Medical/dental/vision after 60 days
- Referral Bonuses: Earn up to $2,000
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and accuracy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics (90%+ CSAT, <15 AHT)
- Document interactions in compliance with HIPAA regulations
- Collaborate with team leads to improve service protocols
- Participate in monthly performance reviews
- Support overflow for Virginia-based clients during peak hours
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts (evenings/weekends included)
- Pass background/drug screening
- Residency in Memphis metro area required
- Spanish bilingual candidates strongly encouraged