Job Description
Join LocalCare Solutions as a Customer Service Representative and enjoy the flexibility of daily pay! We're hosting a hiring event for motivated individuals to deliver exceptional customer experiences in Portland's vibrant community. This role offers immediate compensation, comprehensive training, and a supportive team environment where your contributions are recognized daily.
As a key member of our customer success team, you'll become the voice of our clients while building lasting relationships. Our hiring event provides a streamlined application process with on-the-spot interviews – no waiting weeks for responses!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed quality metrics and performance targets
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Ability to multitask in fast-paced environment
- Basic data entry skills (40+ WPM)
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends