Job Description
Join Premier Support Solutions and transform your career with our industry-leading daily pay program! We're seeking passionate Customer Service Representatives to deliver exceptional support to our Cleveland-based clients. Enjoy the stability of a full-time role with the flexibility of same-day payment for your hard work. Our modern downtown office offers collaborative workspaces, comprehensive training, and a supportive team environment where your growth is prioritized. Be part of a company that values your contributions and rewards you daily.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Proactively identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Must pass background check and drug screening