Job Description
Transform your career with ConnectCare Solutions—where your work directly impacts lives and your paycheck arrives daily! Join our elite remote call center team in Virginia Beach and enjoy the freedom of working from home while supporting healthcare clients nationwide. We offer industry-leading compensation, flexible scheduling, and comprehensive training to accelerate your success. No experience? No problem! We invest in talent and provide all tools needed to thrive. Apply today and start earning tomorrow with our revolutionary daily pay system.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding insurance claims and healthcare services
- Maintain accurate call documentation in CRM systems
- Meet/exceed performance metrics including quality scores and resolution rates
- Collaborate with support teams for complex case escalation
- Adhere to HIPAA compliance and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening