Job Description
Launch your career with no experience required! ConnectCare Solutions is seeking passionate individuals for our Washington, DC-based call center. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. Perfect for career changers, recent graduates, or anyone seeking a fresh start in customer service. Join us to make a meaningful impact while building valuable skills for long-term growth.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training programs to enhance skills
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable transportation to our DC location
- Must pass background check