Job Description
Join our dynamic team as an Entry-Level Call Center Agent at CustomerConnect Solutions! We're hosting a hiring event for motivated individuals ready to launch their careers in customer service. No experience necessary – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth is prioritized. Work remotely or in our modern Raleigh hub with state-of-the-art technology. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (e.g., handle time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Ability to work flexible hours including evenings/weekends
- Basic computer proficiency with 30+ WPM typing
- Pass background check and drug screening