Job Description
Launch your career in customer service with our comprehensive paid training program! Cleveland Customer Solutions is seeking motivated Entry Level Customer Service Representatives to join our dynamic team. No experience required – we provide all the tools and training you need to succeed. Enjoy competitive pay, full benefits, and clear career advancement paths in a supportive environment.
Why Join Us?
- Full-time positions with consistent day shifts
- Comprehensive paid training (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Modern downtown Cleveland office
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Proactively upsell products when appropriate
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office)
- Customer-focused mindset
- Ability to work flexible hours (including weekends)
- Passion for continuous learning
- Positive attitude and teamwork orientation