Job Description
Join our award-winning team as an Immediate-Hire Customer Service Representative! We're expanding operations in Denver and New York and seeking energetic professionals to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and rapid career growth in a dynamic environment.
At Apex Solutions Group, we invest in our people through continuous training and advancement opportunities. Perfect for career changers or recent graduates looking to launch their customer service journey with a supportive, forward-thinking company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Utilize CRM software to document interactions and track resolution progress
- Collaborate with technical teams to resolve complex service issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing product knowledge training
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Proficiency with CRM platforms (Salesforce, Zendesk, etc.)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- Passion for customer advocacy and continuous learning