Job Description
Join our award-winning team as an Entry-Level Call Center Agent in New Orleans! We're hiring immediately for motivated individuals ready to launch their careers in customer service. No prior experience required – we provide comprehensive training and career growth opportunities.
Global Connect Solutions offers competitive pay, flexible scheduling, and a supportive work environment. As a key member of our customer experience team, you'll help clients resolve inquiries while developing valuable communication and problem-solving skills. Full benefits package included after 60 days.
Ready to start earning immediately? Apply today and join our dynamic New Orleans team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handle time, CSAT)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset with patience
- Flexible availability (including evenings/weekends)
- Basic computer proficiency
- Must pass background check/drug screening