Job Description
Join Urban Connect Solutions as an Entry-Level Customer Service Representative and launch your career in Chicago's vibrant business district! We're hosting a dedicated hiring event for passionate individuals who thrive in dynamic environments. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and opportunities for growth within our innovative team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with accuracy
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Represent company values in every customer interaction
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and typing skills (40+ WPM)
- Strong verbal communication abilities
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mentality
- Willingness to complete paid training program