Job Description
Join our dynamic team as a Local Customer Service Representative and make an immediate impact on our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts in Cleveland, OH. This is your opportunity to thrive in a fast-paced environment while helping local residents resolve inquiries with empathy and efficiency. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to accelerate your career growth. Apply today and start your journey with us immediately!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve billing inquiries, account issues, and service concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with support teams to escalate complex issues for resolution
- Meet weekly performance metrics for call quality and resolution times
- Contribute to process improvement initiatives for enhanced customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts (Sat/Sun)
- Strong problem-solving abilities with attention to detail
- Valid Ohio driver's license (for potential field support)