Job Description
Join our dynamic customer support team at Customer Connect Solutions! We're seeking enthusiastic individuals for our entry-level call center positions in Raleigh, NC. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Our hiring event is your chance to start immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Meet daily performance metrics for quality and efficiency
- Collaborate with team members to improve service processes
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Must attend on-site hiring event