Job Description
Join our dynamic call center team in Oakland, CA and make an impact! We're seeking energetic Weekend Shift Call Center Representatives to deliver exceptional customer service while enjoying flexible schedules. As a key member of our customer support team, you'll resolve inquiries, build relationships, and drive satisfaction—all while working weekends with competitive pay and growth opportunities. Perfect for students, parents, or anyone seeking weekend flexibility without sacrificing career advancement.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads on process improvements
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with data entry accuracy
- Strong problem-solving and conflict resolution abilities
- Available Saturdays and Sundays (10 AM - 6 PM)
- Basic CRM software proficiency