Job Description
Join our award-winning team as a Customer Service Representative and unlock your potential with our comprehensive paid training program! We're seeking motivated individuals in Jacksonville, FL to deliver exceptional support experiences while building a rewarding career in customer service. No prior experience required – we invest in your growth through hands-on training, mentorship, and clear advancement pathways. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and troubleshoot technical issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate documentation of customer interactions and resolutions
- Identify opportunities to improve customer experiences and contribute to process enhancements
- Meet or exceed monthly performance metrics for response time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication skills with clear articulation in English
- Basic computer proficiency and typing speed of 35+ WPM
- Ability to work flexible shifts including evenings and weekends
- Passion for helping others and problem-solving mindset
- U.S. work authorization and reliable transportation
- No prior experience required – training provided