Job Description
Join our award-winning call center team in Raleigh, NC! We're hosting a dedicated hiring event for motivated individuals with no prior experience. As a Call Center Associate, you'll be the first point of contact for our valued customers, delivering exceptional service while building foundational skills for a thriving career. Our comprehensive training program ensures success for all team members. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Apply today and start your journey in customer service excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable attendance and punctuality
- Must pass background check/drug screening