Job Description
Welcome to a career-defining opportunity at Fort Worth Contact Solutions. We are hosting a special Hiring Event to find ambitious individuals ready to launch their professional journey in the dynamic world of customer service.
Whether you are looking for your first job or a career change, this is your chance to join a supportive team with excellent growth potential. No prior call center experience is required—we provide comprehensive training!
Why Join Us?
- Competitive hourly pay starting at $16.00.
- Health, dental, and vision insurance available.
- Career advancement opportunities.
- Modern office environment in the heart of Fort Worth.
Responsibilities
- Handle inbound and outbound customer calls with a professional and empathetic demeanor.
- Resolve customer inquiries, complaints, and issues efficiently and accurately.
- Document all interactions and transactions in the CRM system.
- Upsell products and services to meet team sales targets.
- Maintain a deep understanding of company policies and product knowledge.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
- Adhere to all quality assurance and compliance standards.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal communication and active listening skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to work flexible shifts, including evenings and weekends.
- A positive attitude and a genuine desire to help others.
- Reliable transportation is a must.
- Ability to remain calm and professional under pressure.