Job Description
Join Our Exclusive New York Call Center Hiring Event!
Are you ready to launch your career in customer service? Global Connect Solutions is hosting a one-day hiring event for motivated individuals seeking entry-level call center positions in the heart of Manhattan. No experience required – we provide comprehensive training and growth opportunities.
As a leader in outsourced customer support, we offer competitive pay, health benefits, and career advancement paths. Join our dynamic team serving Fortune 500 clients and build transferable skills in communication, problem-solving, and technology.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong typing ability (30+ WPM)
- Proficient with Windows OS and basic software
- Ability to work flexible shifts (including weekends)
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Previous customer service experience preferred but not required