Job Description
Launch your customer service career with ConnectCare Solutions! We're hiring enthusiastic individuals for Entry-Level Call Center Positions in Chicago with paid training and no experience required. Join our award-winning team where your growth is our priority!
Why Join Us?
- Comprehensive 4-week paid training program ($15/hour during training)
- Full-time benefits including health insurance, 401(k), and paid time off
- Clear career advancement paths to Team Lead and Supervisor roles
- Modern downtown Chicago office with free transit benefits
- Recognition programs for top performers
Transform your potential into a stable career with one of Chicago's top-rated employers. Apply today to start your journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and Zendesk systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing skills development sessions
- Adhere to PCI compliance and data security protocols
Qualifications
- High school diploma or equivalent (required)
- No prior call center experience necessary
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, internet navigation)
- Ability to learn new technologies quickly
- Positive attitude and resilience in fast-paced environments
- Flexible availability including evenings/weekends (as needed)
- Must pass background check and drug screening