Job Description
Join our award-winning customer service team and kickstart your career with no prior experience required! Customer Connect Solutions is seeking motivated individuals for our Charlotte-based call center operations. We provide comprehensive paid training, competitive benefits, and a supportive environment for growth. As a leader in customer experience solutions, we invest in our people through ongoing development programs and career advancement opportunities. Enjoy a modern workspace, flexible scheduling options, and the satisfaction of helping thousands of customers daily.
What We Offer:
- 3-week paid training program ($18/hour during training)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on major brands
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for quality and speed
- Collaborate with team members to improve processes
- Participate in ongoing coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train from scratch!
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte facility
- Must pass background check and drug screening