Job Description
Ready to launch your career? ConnectServe Solutions is seeking enthusiastic Entry-Level Call Center Representatives in New York City. No prior experience required! We provide comprehensive paid training and offer immediate start opportunities. Join our award-winning team where your communication skills will shine, and enjoy competitive benefits including health insurance, paid time off, and career growth pathways. This is your chance to build a stable career in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics including call volume and resolution rates
- Collaborate with team members to enhance service quality
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training to develop product knowledge
Qualifications
- High school diploma or equivalent
- Exceptional verbal communication skills
- Ability to navigate multiple computer systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Reliable transportation to our Manhattan location
- Flexible availability including evenings/weekends
- Must pass background screening