Job Description
Join our dynamic team at CustomerFirst Solutions as an Entry Level Call Center Representative! We're hosting a exclusive hiring event for motivated individuals ready to launch their careers in customer service. No experience necessary – we provide comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Take the first step toward a rewarding career with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, troubleshoot issues, and provide accurate information
- Document interactions and update customer records in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to enhance customer experience
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset and problem-solving aptitude
- Must pass background check and drug screening