Job Description
Join our dynamic team at Customer Connect Solutions and launch your career in customer service excellence! We're hosting a special hiring event for motivated individuals to fill our entry-level call center positions in Washington, Florida. As a key member of our support team, you'll provide exceptional service to clients while developing valuable professional skills in a supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing company.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, concerns, and technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or call center experience
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing ability (30+ WPM)
- Problem-solving mindset with patience and adaptability
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to teamwork
- Must pass background check and pre-employment screening