Job Description
Join our award-winning customer service team and launch your career in Kansas City! We're seeking motivated individuals with a passion for helping others to fill immediate entry-level call center positions. Enjoy competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet key performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing product knowledge training
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with Windows OS
- Ability to type 30+ WPM accurately
- Flexible availability including evenings/weekends
- Positive attitude and willingness to learn
- Pass pre-employment background check