Job Description
Join our dynamic call center team in Louisville, KY! We're seeking motivated individuals to provide exceptional customer service and support. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Grow your career in a supportive environment with advancement potential. Apply today to become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to ensure service excellence
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote/hybrid options
- Ability to pass background check and drug screening