Job Description
Join our award-winning call center team in Raleigh, NC! We're seeking motivated individuals with no prior experience for our dynamic customer service roles. Enjoy competitive pay, comprehensive training, and opportunities for career growth. Our supportive environment values teamwork and professional development.
Why Work With Us?
• Paid training program
• Health benefits after 60 days
• Performance-based bonuses
• Career advancement pathways
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-focused mindset
- Reliable transportation to our Raleigh facility