Job Description
Join our exclusive hiring event for entry-level call center professionals! ConnectServe Solutions is seeking motivated individuals to join our dynamic team in New York. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends
- Passion for helping others and positive attitude