Job Description
Launch your career in customer service with Fresno Connect Solutions! We're hiring motivated individuals for entry-level call center positions with no prior experience required. Enjoy comprehensive paid training, competitive benefits, and growth opportunities in Fresno's thriving business community. Join our supportive team where your success is our priority.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using company resources and protocols
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer literacy and typing ability
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including evenings/weekends
- Reliable transportation to our Fresno facility
- No call center experience necessary