Job Description
Join our award-winning customer service team and launch your career in a dynamic, supportive environment! CustomerFirst Solutions is seeking motivated individuals for immediate entry-level call center positions in Tampa. No experience required—we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for growth within our company. Be the voice that makes a difference for our clients every day!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and issues efficiently using our CRM system
- Document interactions accurately in our database for quality assurance
- Meet daily performance metrics including call volume and resolution targets
- Collaborate with team members to maintain high service standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to work in a fast-paced, team-oriented setting
- Reliable internet connection for remote work capability
- Positive attitude and willingness to learn new systems
- Availability for flexible shifts including evenings/weekends