Job Description
Join our award-winning call center team in Philadelphia and launch your customer service career with immediate start! We're seeking motivated individuals to deliver exceptional support experiences across diverse industries. No experience required – we provide comprehensive paid training and growth opportunities. Enjoy competitive hourly pay, flexible scheduling options, and a vibrant team environment. Immediate openings available – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads on complex escalations
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable transportation to Philadelphia office
- Availability for rotating shifts (including weekends)
- Background check required post-offer