Job Description
Join our dynamic call center team at ConnectOne Solutions! We're hosting a hiring event for entry-level positions serving clients in Minneapolis, MN and North Carolina. No experience required – we provide comprehensive training! Enjoy competitive pay, flexible scheduling, and opportunities for career growth. Work in a supportive environment with modern facilities and performance-based bonuses.
Why Apply? Immediate start dates, comprehensive benefits package (health/dental/vision), and advancement potential into team lead or specialist roles. Our Minneapolis location offers easy access via public transit.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service efficiency
- Participate in ongoing training sessions and coaching
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable transportation to our Minneapolis facility
- Must be available for evening/weekend shifts