Job Description
Join our dynamic team at ConnectSphere Solutions for an exclusive hiring event targeting entry-level call center professionals! We're seeking motivated individuals to join our award-winning customer service division. No prior experience required – we provide comprehensive training to launch your career in customer success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Event Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM MST | Location: 500 Central Ave SW, Albuquerque, NM. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing accuracy (30+ WPM)
- Ability to work flexible schedules including evenings/weekends
- Customer service mindset with problem-solving aptitude
- No experience required – training provided
- Must pass background check and drug screening
- Authorization to work in the United States