Job Description
We are currently holding a Hiring Event for enthusiastic individuals seeking Entry-Level Call Center Jobs in Austin, TX, with expansion opportunities available in North Carolina. Join a rapidly growing team where your voice matters and your career can soar.
At Apex Contact Solutions, we believe in investing in our people. Whether you are fresh out of high school or looking to pivot your career, our comprehensive training program will set you up for success.
Why Join Us?
- Competitive Pay: Earn a great hourly wage starting at $16.00.
- Benefits Package: Health, dental, and vision insurance available.
- Career Growth: Clear paths for advancement within the company.
- Modern Facilities: State-of-the-art call center in the heart of Austin.
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional, empathetic tone.
- Resolve customer complaints and technical issues efficiently to ensure high retention rates.
- Process orders, returns, and account updates accurately in the CRM system.
- Identify cross-selling and upselling opportunities to drive revenue growth.
- Document all customer interactions and maintain accurate call logs.
- Adhere strictly to company scripts and quality assurance standards.
- Collaborate with team leads to meet daily performance metrics.
Qualifications
- High school diploma or GED required; some college is a plus.
- Strong verbal communication skills and the ability to speak clearly.
- Basic computer literacy and typing speed of at least 40 words per minute.
- Ability to work in a fast-paced, high-volume environment.
- Must be reliable, punctual, and willing to work flexible shifts.
- Previous customer service experience is a plus but not required for this entry-level role.
- Must be authorized to work in the United States.