Job Description
We are hosting a massive local Hiring Event for passionate individuals looking to kickstart their career in Customer Service. This is a fantastic opportunity for entry-level candidates in New York seeking stability, growth, and competitive pay. As a Call Center Representative, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally.
Join a diverse team that values your contribution and invests in your future. We offer comprehensive training, a supportive culture, and clear pathways for advancement within the organization.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Assist customers with product information, account inquiries, and technical troubleshooting.
- Document all customer interactions and feedback accurately in the CRM system.
- Identify customer needs and recommend appropriate solutions or upsell services.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Stay updated on company policies, products, and training materials.
- Maintain a positive and productive work environment.
Qualifications
- High School Diploma or equivalent required.
- Previous customer service experience is a plus, but not required for this entry-level role.
- Strong verbal communication skills and the ability to speak clearly.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable internet connection for virtual onboarding (if applicable).
- Ability to work flexible shifts, including evenings and weekends.
- Must be authorized to work in the United States.