Job Description
Join Kansas City's premier customer service team as a Night Shift Call Center Representative! We're seeking dedicated professionals to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and fully paid training. Our modern downtown facility offers a supportive environment with growth opportunities into leadership roles.
What We Offer:
- Comprehensive paid training program (4 weeks)
- Competitive hourly wage + quarterly performance bonuses
- Full benefits package (medical/dental/vision)
- Tuition reimbursement for career advancement
- 401(k) with company match
- Free parking and commuter benefits
Perfect for night owls seeking stable, rewarding careers with advancement potential!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team leads to improve service processes
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Excellent verbal communication skills
- Ability to work independently in a fast-paced environment
- Reliable transportation for night shift hours (8 PM - 5 AM)
- Pass background check and drug screening
- Basic computer proficiency