Job Description
Launch your career in customer service with our paid training program! Global Customer Solutions Inc. is seeking motivated Entry-Level Call Center Representatives in San Antonio, TX. No experience necessary – we provide comprehensive paid training to equip you with the skills needed to excel. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Join our award-winning team and grow your career while making a difference in customers' lives!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Availability to work flexible shifts including evenings/weekends