Job Description
Launch your career in customer service with no experience required! ConnectCare Solutions is seeking motivated individuals for our Austin-based call center team. We provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy competitive pay, benefits, and a supportive team environment. Perfect for career changers or recent graduates!
What We Offer:
- 4 weeks of paid training
- Health insurance after 90 days
- Career advancement opportunities
- Flexible scheduling options
- Team-based incentives
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced environment
- Customer service mindset (no experience necessary)
- Reliable internet connection for remote training options
- Flexible availability to work evenings/weekends if needed