Job Description
Join our award-winning customer service team as an Entry-Level Call Center Representative! No experience is required – we provide comprehensive paid training to help you succeed. At ConnectServe Solutions, we invest in our people and offer competitive pay, career growth opportunities, and a supportive team environment. If you're a motivated communicator ready to build a career in customer service, we want to meet you!
What We Offer:
- Full-time position with paid training (4 weeks)
- Competitive hourly wage plus performance bonuses
- Comprehensive health benefits and 401(k) matching
- Clear career advancement path
- Modern, collaborative workspace in downtown Houston
Responsibilities
- Handle inbound customer inquiries via phone and email
- Provide exceptional service to resolve issues on first contact
- Document interactions accurately in our CRM system
- Meet and exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development sessions
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and customer-focused mindset
- Reliable attendance and punctuality
- Must pass background check and drug screen