Job Description
Launch your customer service career with no experience required! ConnectOne Solutions is hiring enthusiastic individuals for our Kansas City call center positions. We provide comprehensive paid training to equip you with the skills needed to succeed. Join a supportive team where your growth is our priority, and enjoy competitive pay, benefits, and opportunities for advancement.
Perfect for recent graduates, career changers, or anyone seeking a stable entry point into the customer service industry. No prior call center experience needed – we’ll teach you everything!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues using CRM tools
- Document interactions accurately in our customer database
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote work options
- Willingness to learn and adapt to new technologies
- Must pass background check and drug screening