Job Description
Launch your career in customer service with our comprehensive paid training program! We're seeking motivated individuals in Jacksonville, FL to join our award-winning call center team. No prior experience is required – we provide all the tools and training you need to succeed. Enjoy competitive pay, flexible scheduling options, and a supportive work environment where your growth is our priority. Join over 500 team members who started their journey with us and advanced into leadership roles!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries using our proprietary CRM software
- Document interactions and maintain accurate case records
- Meet daily performance metrics including call quality and resolution rates
- Collaborate with team members to share best practices
- Adhere to all company policies and regulatory guidelines
- Participate in ongoing training to enhance product knowledge
Qualifications
- No experience required – training provided!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with accuracy
- Comfortable working in a fast-paced environment
- Basic computer proficiency
- Positive attitude with problem-solving mindset
- Reliable transportation to our Jacksonville facility