Job Description
Are you ready to launch a rewarding career in customer service? Apex Customer Solutions is currently seeking dedicated Entry Level Call Center Representatives in Phoenix, AZ to join our growing team. We pride ourselves on providing a supportive environment where every team member has the opportunity to excel.
We offer comprehensive Paid Training to ensure you are fully equipped to deliver exceptional service from day one. If you possess a positive attitude and a strong desire to learn, we want to hear from you!
Why Join Our Team?
- Competitive base salary with performance incentives.
- Full Medical, Dental, and Vision benefits.
- 401(k) retirement plan with company match.
- Flexible scheduling options to work with your lifestyle.
- Career advancement opportunities within a Fortune 500 environment.
Responsibilities
- Handle incoming and outgoing customer inquiries with empathy, patience, and professionalism.
- Utilize our CRM software to document customer interactions, issue logs, and feedback accurately.
- Resolve customer complaints and questions efficiently while adhering to company scripts and guidelines.
- Assist customers with account inquiries, billing, and service troubleshooting.
- Maintain a high level of customer satisfaction (CSAT) and quality assurance scores.
- Collaborate with team leads to improve service processes and support team goals.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills with the ability to speak clearly and persuasively.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace (for remote roles).
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be legally authorized to work in the United States.