Job Description
Join our award-winning team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level call center careers in Raleigh, NC. No experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, health benefits, and a dynamic work environment where your voice matters. Perfect for recent graduates and career changers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training to expand product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptable to change
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude with customer-centric focus
- Reliable transportation for on-site shifts