Job Description
Welcome to Skyline Support Services, where we are dedicated to providing exceptional customer experiences from the comfort of your home. We are currently hiring Entry-Level Chat Support Representatives for our San Diego, CA office, as well as remote positions for candidates nationwide (including Florida).
If you have a friendly demeanor and a passion for helping others, we want to hear from you. This is a fantastic opportunity to start your career in customer service without prior experience required.
Responsibilities
- Engage with customers via live chat to resolve inquiries and provide product information.
- Assist customers with troubleshooting steps and technical support issues.
- Maintain a professional, empathetic, and positive tone in every conversation.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with team leads to improve service quality and response times.
Qualifications
- High school diploma or GED is required.
- Must have a stable high-speed internet connection.
- Basic computer skills and familiarity with typing.
- Fluency in English (both verbal and written).
- Ability to work flexible hours, including evenings and weekends.