Job Description
Ready to launch your career in customer service? CustomerFirst Solutions is seeking energetic Entry Level Call Center Representatives for our Wichita, KS location with immediate start! No experience required – we provide comprehensive paid training to set you up for success.
Join our award-winning team and deliver exceptional customer experiences while enjoying competitive pay, flexible scheduling, and clear advancement pathways. If you're a motivated communicator with a passion for helping others, apply today!
What We Offer:
- Starting hourly wage of $15.00 + performance bonuses
- Comprehensive paid training program
- Health/dental benefits after 90 days
- 401(k) with company match
- Referral bonuses and recognition programs
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed key metrics: AHT (Average Handle Time), CSAT (Customer Satisfaction)
- Collaborate with team leads to improve service processes
- Adhere to PCI compliance and data security protocols
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent (required)
- Basic computer proficiency (typing 30+ WPM)
- Clear verbal communication skills
- Ability to multitask in fast-paced environment
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote options
- Must pass background check and drug screen
- Flexible availability including evenings/weekends