Job Description
Join our award-winning customer service team and launch your career in a dynamic call center environment! We're seeking motivated Entry-Level Call Center Specialists to deliver exceptional support to clients across various industries. No prior experience required – we provide comprehensive training and a supportive team culture. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in our Boston headquarters.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and team-oriented mindset
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening