Job Description
Join our elite night shift team as a Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer support through real-time chat. Enjoy competitive pay, flexible scheduling, and opportunities for career growth—all starting immediately. If you thrive in dynamic environments and excel at digital problem-solving, this is your perfect career move.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction
- Stay updated on product knowledge and troubleshooting protocols
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet home workspace
- Available for consistent night shift schedule (10 PM - 6 AM EST)