Job Description
Join our award-winning team as a Customer Service Representative in Columbus! We're urgently hiring for immediate full-time positions with competitive pay and comprehensive benefits. Perfect for career changers and recent graduates - no experience required! Our dynamic environment offers growth opportunities and a supportive culture. Don't miss our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing inquiries accurately
- Document interactions in CRM system with 100% compliance
- Collaborate with support teams to resolve complex issues
- Meet/exceed daily performance metrics (handle time, quality)
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency in Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Flexible availability (weekends/holidays required)