Job Description
Join our award-winning customer service team in Baltimore and become the voice of excellence for our clients! We're seeking dynamic Weekend Shift Customer Service Representatives to deliver exceptional support while enjoying work-life balance. This immediate-start opportunity offers competitive pay, comprehensive training, and a vibrant team environment. If you're passionate about problem-solving and thrive in fast-paced settings, this role is your gateway to growth in one of Maryland's most exciting industries.
Why Join Us?
- Flexible weekend schedule (Sat-Sun) with weekday availability for training
- Performance-based bonuses and advancement opportunities
- Comprehensive health benefits for full-time equivalents
- Modern downtown Baltimore office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve escalated issues
- Meet/exceed quality and productivity targets (25+ interactions/hour)
- Participate in weekend shift rotations and holiday coverage
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability for weekend shifts (6 AM - 10 PM)
- High school diploma or equivalent (college degree preferred)
- Experience with ticketing systems (Zendesk/Jira)
- Background check and drug test required