Job Description
Join our award-winning customer support team at NexusConnect Solutions as an Entry-Level Chat Support Agent! We're seeking passionate individuals to deliver exceptional remote customer service via chat. Enjoy flexible hours, competitive compensation, and comprehensive training while building a career in tech. Work from anywhere in Jacksonville, FL and beyond!
Responsibilities
- Resolve customer inquiries via real-time chat with empathy and accuracy
- Document interactions using CRM systems and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with strong grammar skills
- Basic knowledge of Windows/macOS and internet applications
- Ability to multitask in fast-paced digital environments
- Patience and problem-solving mindset
- No prior experience required – training provided