Job Description
Are you a natural communicator looking to launch a career in customer support? Apex Digital Solutions is hiring Entry Level Chat Support Representatives immediately. We are expanding our team in the Chicago area and looking for enthusiastic individuals to join our remote-first culture.
As a Chat Support Specialist, you will be the voice of our brand, assisting customers through real-time messaging channels. We offer a dynamic environment where your typing speed and problem-solving skills are your greatest assets.
Why Join Us?
- Immediate Start: Start earning from day one.
- Growth Opportunities: Clear pathways to Senior Support and Team Lead roles.
- Competitive Pay: $18 - $24/hr based on experience.
- Flexible Schedule: Work full-time or part-time hours that fit your life.
Responsibilities
- Respond to customer inquiries via live chat with professionalism and empathy.
- Resolve customer issues and complaints efficiently within SLA guidelines.
- Accurately input data and update customer accounts in CRM systems.
- Escalate complex technical issues to senior support agents or management.
- Maintain a positive, patient, and helpful attitude during high-volume periods.
- Follow company policies and brand voice guidelines strictly.
Qualifications
- High school diploma or equivalent required.
- Must be 18 years or older.
- Proven typing speed of 40+ WPM.
- Stable high-speed internet connection and a quiet workspace.
- Experience with online communication tools (Chat, Email) is a plus but not required.
- Ability to work flexible hours, including evenings and weekends.
- Strong grammar and spelling skills.